Champion University PDF Guides
Order individual Champion University PDFs built to help service advisors, technicians, owners, and managers improve D V I process, communication, workflow, and customer trust.
Choose the guide that fits your role, or use the full series to align your team around one consistent standard.
The D V I Bible Series is a complete training collection built to help every role in the shop understand, perform, and support a stronger digital vehicle inspection process.
The series includes role-specific editions for service advisors, technicians, and owners/managers, giving each person the training they need from their side of the process. Advisors learn how to present inspections, explain recommendations, and build trust with customers. Technicians learn how to take better pictures, write clearer notes, and document findings with accuracy. Owners and managers learn how to lead the process, train the team, improve consistency, and hold the shop accountable to one standard.
Together, the D V I Bible Series helps turn inspections from a basic checklist into a complete communication system — built around proof, clarity, consistency, and customer trust.
Service Advisor Excellence Series
The Service Advisor Excellence Series is a complete training path built to develop stronger, more confident service advisors from the ground up.
Across Tier 1, Tier 2, and Tier 3, advisors learn the real skills needed to succeed behind the counter: workflow, customer communication, D V I presentation, estimate review, objection handling, prioritizing repairs, leadership, accountability, and trust-based service.
This series is not built around pressure selling. It is built around process, clarity, professionalism, and customer trust. Each tier builds on the one before it, giving advisors a clear path from foundation, to communication, to advanced leadership.
The goal is simple: train advisors who can explain recommendations clearly, guide customers with confidence, support the technician’s inspection, improve approvals, and create a better service experience from first contact to final pickup.
Service Advisor Excellence Tier 1
Tier 1 builds the foundation every service advisor needs before they can perform at a high level. This course covers the advisor role, shop workflow, repair order structure, customer communication, D V I basics, estimate preparation, and the habits required to create a professional customer experience.
59
Service Advisor Excellence Tier 2
Tier 2 teaches advisors how to communicate with more confidence and present recommendations more effectively. This course focuses on D V I presentation, estimate review, prioritizing repairs, handling customer questions, trust-based selling, objection handling, and guiding customers toward clear, confident decisions.
$
89
Service Advisor Excellence Tier 3
Tier 3 is built for advisors ready to operate at a higher level. This course focuses on leadership, consistency, accountability, workflow control, team communication, customer retention, performance awareness, and becoming the kind of advisor who improves shop results while protecting the customer experience.
$
99
The D V I Bible Owner/Manager Edition 2.0
Built for shop owners and managers who want to lead the D V I process from the top down. This edition focuses on team training, process rollout, inspection standards, accountability, consistency, advisor-technician communication, and building a shop-wide system that improves trust, workflow, and performance.
$
99.99
The D V I Bible Technician Edition 2.0
Built for technicians who want to perform inspections with accuracy, consistency, and purpose. This edition teaches better pictures, clearer notes, proper grading, stronger documentation, and the inspection habits needed to support the advisor, protect the shop, and help customers understand what their vehicle needs.
$
39.99
The D V I Bible Service Advisor Edition 2.0
Built for service advisors who need to turn inspections into clear customer conversations. This edition teaches advisors how to review D V I findings, understand technician notes, build stronger estimates, present recommendations with confidence, prioritize repairs, and help customers make informed decisions based on proof, clarity, and trust.
$
39.99
Online Courses Now Available
After choosing your PDF guides, continue training through Champion University’s online courses. These courses are built to help advisors, technicians, and shop leaders turn the written material into real shop habits, better communication, and stronger D V I execution.
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